About the FRC

Our Vision

Vibrant welfare reform communities that are responsible, healthy, safe and sustainable, built on cultural respect, self-determination and empowerment for a future of opportunity.

Our Purpose

Supporting welfare reform community members to restore socially responsible standards of behaviour, local authority and wellbeing for themselves and their families.

Our Values

Our core values provide the framework for our decisions, actions and behaviours, and underpin our commitment to human rights. Working to our values requires us to meet the highest standards of corporate behaviour:

Safety: The right for everyone to live in safe communities
Respect: We believe that respect for oneself builds the foundation for wellbeing
Ownership: We are committed to encouraging communities to take ownership of their present and future
Innovation: We actively seek and encourage creative ideas to build the potential for lasting change
Empowerment: We are committed to empowering people to take the initiative to reform their communities and build their own direction and future
Diversity: We are passionate about respecting the diversity and cultural richness within each community

QLD Government and Australian Government Objectives for the Community

The FRC partners with the Australian and Queensland Governments and FRC communities to help Close the Gap on life outcomes for our clients.

The FRC supports the Queensland Government’s objectives for the community:

Good jobs: Good secure jobs in traditional and emerging industries
Better services: Deliver even better services right across Queensland
Great lifestyle: Protect and enhance our Queensland lifestyle as we grow

FRC Strategic Objectives

Our strategic objectives for 2023-2027 are to:

  • support the restoration of socially responsible standards of behaviour and local authority in welfare reform communities
  • help people in welfare reform communities to resume primary responsibility for the wellbeing of their communities and the individuals and families of their communities
  • create a capable, culturally safe, agile and innovative organisation
  • improve engagement through co-design and partnerships.

Service Charter Statement

The Family Responsibilities Commission knows that you value efficient and effective engagement and support. Our aim is to provide the best service possible. We will partner with the Australian and Queensland Governments, stakeholders and clients to deliver outcomes that are responsive to the needs of the communities in which we work. In doing so, we will nurture a spirit of inquiry and innovation, and will embrace the challenge of sourcing unconventional and creative solutions to address the complex problems that confront those we serve.

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