Additional Published Information


The Commission had professional consultancy expenditure in the period 1 July 2015 to 30 June 2016 of $1,500.00.

Overseas travel

There was no overseas travel undertaken by the Commissioners or Commission staff in 2015-16.

Corporate social responsibility

The Commission observes the highest standards of transparency and accountability and strongly supports the Global Reporting Initiative’s Sustainability Reporting Principles. The Commission is committed to providing a balanced view of the impact of our economic, environmental and social operations.

Information on our financial and operational performance is shown throughout the Commission’s Annual Report and our commitment to a social policy of protecting the welfare and fostering the development of the Indigenous people in the Welfare Reform communities is the central theme of the document. While the Commission’s activities do not have a direct adverse impact on the biodiversity of flora and wildlife habitats, the Commission is careful to observe all environmental regulations governing operations in the communities in which the Commission operates.

The Commission is environmentally aware, diligent and responsible in all activities undertaken and is committed to developing strategies that minimise environmental impact and encourage ecological sustainability.

All employees of the Commission are informed of appropriate measures to manage waste and minimise resource and water consumption.

These include:

  • recycling wherever possible
  • minimisation of electricity consumption
  • energy wise use of computers and other office equipment
  • strategic waste management
  • water conservation.

Carbon emissions

The Commission is governed by Queensland Government policies in regard to waste management, which policies aim to reduce the Government’s carbon footprint. The Commission supports government plans to reduce emissions by supporting the use of renewable energy, particularly solar energy, exploring future use of biofuels and reintroducing vegetation protection measures to decrease emissions associated with clearing.

As a statutory body the Commission has met the carbon challenge by targeting energy usage through its purchase of energy efficient appliances, ensuring lighting is switched off when Commission offices are not in use, utilising appliances sparingly and maintaining open plan office space to minimise air-conditioning requirements. Recycling of paper products is another strategy which the Commission has utilised to reduce greenhouse gas emissions. The Commission is committed to complying with any future Queensland Government mandated data collection methods for reporting carbon emissions in line with creating a platform for a carbon smart future.

Indigenous matters (reconciliation)

The primary objective of the Commission is the advancement of Indigenous peoples in the Welfare Reform communities. This commitment and the associated policies of the Commission to support this commitment are demonstrated throughout the Commission’s Annual Reports. The operations of the Commission are aimed at strengthening relationships in the communities, fostering respect, building community members capabilities in order to access future opportunities and ensuring accountability. The Commission promotes an environment where Indigenous cultures are acknowledged through our conferencing process which is conducted in the local language where required. The Commission encourages the positive contributions that community members can make to their local communities and the empowerment which results from rebuilding local Indigenous authority. 

An example of the Commission’s commitment to reconciliation is the development of Community Engagement Guidelines for the Welfare Reform communities. The protocols specified in these guidelines determine the behaviour and engagement strategies to be practised by Commission staff and visitors in and out of community.

Right to Information Act 2009 and Information Privacy Act 2009

The Commission has a Right to Information Guideline and a Privacy Policy to assist staff of the Commission in understanding the operation of the Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act) and how the legislation impacts on work practices. In accordance with this legislation the Commission is required to report any applications for information or complaints on access decisions received by the Commission. From 1 July 2015 to 30 June 2016, no access applications were received by the Privacy Contact Officer of the Commission.

Complaints management

The Commission maintains high standards of professionalism and integrity in relation to community members who are notified to the Commission and agencies with which the Commission has dealings in the performance of its functions. The Commission has an Employee Complaints Management Policy and an External Complaints Management Policy which comply with the Australian and International Service Standards (AS4269/ISO10002) and with section 25 of the Public Service Act 2008 wherein the chief executive must implement effective strategies to:

  • resolve public service employees’ grievances efficiently, effectively and confidentially
  • actively address allegations of sexual harassment or workplace harassment and
  • establish an effective and professional complaints resolution system for aggrieved employees.

These policies provide a mechanism for complaints management and resolution through an independent and transparent process which provides for natural justice in resolving grievances. The Commission takes seriously all complaints against its decisions and actions and the conduct of its staff, and through its complaints management policies:

  • actively encourages feedback about how it handles complaints
  • takes a client focused approach in handling complaints
  • accepts complaints orally or in writing and
  • uses information about complaints to improve its business processes.

Corporate services

Coinciding with the establishment of the Commission in July 2008, a service level agreement was entered into with the Corporate Administration Agency (CAA) for information and communication technology services. This service level agreement ensured that the Commission complied with the Information Privacy Act 2009. The service level agreement also provides high level security and support. The activities of CAA are reported in its Annual Report and in the relevant reports of their parent agency, the Department of Premier and Cabinet.

Workplace health and safety

The Commission is committed to ensuring the application of responsible practices for workplace health and safety (WHS). All officers of the Commission are responsible for WHS and ensuring that the WHS management system is performing effectively. Officers are expected to demonstrate due diligence to ensure the Commission complies with its health and safety duties and obligations. The Commission has effective monitoring, reporting and consultative mechanisms in order to provide and maintain a working environment that is safe and without risks to health.

The Commission’s Trained Safety Advisor (TSA) conducts safety briefings for registry staff and ensures regional offices comply with legislative requirements. The Commission’s Health and Safety Committee (HSC) meets quarterly to:

  • review reports on workplace or work related injuries, incidents, accidents, hazards and risks
  • recommend actions to the Registrar and TSA (or HSR if applicable) to resolve WHS matters
  • ensure that the Commission complies with fire/evacuation drills as required
  • recommend input to the Commission’s strategic and operational plans
  • recommend changes to relevant policies and practices to enhance WHS and
  • provide performance reports for review and analysis.

The HSC is comprised of two members of the Executive Management Team (Registrar and Finance Manager), the appointed TSA and two employees.

The Commission maintains public liability and general insurance cover with the Queensland Government Insurance Fund (QGIF).

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