FRC Publication Scheme

The Commission’s publication scheme provides information we routinely make available to the public. Our publication scheme has been developed to give you enhanced access to information.

Accessing information in the publication scheme

Where possible the information provided is available for you to download. Some PDF versions may not be readable by accessibility devices such as screen readers. If you require assistance to access any of this information, contact the Commission on 07 4081 8400 or contact us at the email address provided through the Contact Us link and we will provide the information in a suitable format.

Our publication scheme

Information in our publication scheme is grouped and accessible through seven classes:

About us

Information about who we are and what we do can be found at:

Our people and organisational information

Information about the Commissioner, Deputy Commissioner (if appointed) and Local Commissioners can be accessed through our Annual Reports.

The structure of the Commission is set out in our organisational chart.

Contacting the Commission

Office locations and how you can contact the Commission can be found at Contact Us.

Our services

The Commission operates within a legal framework to assist clients and their families living in welfare reform communities to address complex antisocial behaviours. The FRC Act sets out the statutory obligations of relevant Queensland Government departments to notify the Commission when a community member is not meeting pre-determined obligations. The FRC can intervene when it receives notification (an agency notice) in the following circumstances:

  • a child of the person is either not enrolled at school, or not meeting designated school attendance requirements
  • there is an intake involving the person by the Department of Children, Youth Justice and Multicultural Affairs in relation to alleged harm or risk of harm
  • the person, as a tenant, is in breach of a social housing tenancy agreement
  • a court convicts the person of an offence or makes a domestic violence protection order against the person.

The main objects of the Family Responsibilities Commission Act 2008 (referred to hereinafter as the FRC Act) are:

  • to support the restoration of socially responsible standards of behaviour and local authority in welfare reform community areas and
  • to help people in welfare reform community areas to resume primary responsibility for the wellbeing of their community and the individuals and families of the community.

In order to achieve the above objectives, the Commission:

  • holds conferences with community members about agency notices
  • deals with matters to which the notices relate
  • encourages community members, the subject of a conference, to engage in socially responsible standards of behaviour and
  • promotes the interests, rights and wellbeing of children and other vulnerable persons living in a welfare reform community area.

The purpose of a conference is to facilitate early intervention whilst making appropriate use of community support services.

Further information about the services of the Commission and its conferencing functions can be located at: About the FRC and How We Work.

Our finances

The Commission is funded for the outputs it delivers by parliamentary appropriations to restore socially responsible standards of behaviour and help people to resume primary responsibility for the wellbeing of their community and their families.

The Commission is a Statutory Body under the Financial Accountability Act 2009 and its financial statements are prepared in accordance with section 43 of the Financial and Performance Management Standard 2019.

Information included in the latest tabled annual report on actual income and expenditure can be found in the Review of Financial Performance. Click here for the full Financial Statements.

Our priorities

The Commission focuses on early intervention and the outcomes sought are to increase school attendance, encourage responsible tenancy, and reduce substance abuse, violence, crime and child neglect in Indigenous communities. The Commission’s approach is socially orientated with conferencing, referral to support services and case plan management and monitoring. One of the Commission’s primary objectives is to  support the community by nurturing, protecting and educating the future generation. The Commission’s methodology is aimed at being preventative, proactive and collaborative. Our priorities are:

  • child safety (safeguarding the future generation)
  • school attendance (maximising the potential of every child)
  • lawful behaviour (protecting the community)
  • responsible tenancy (restoring social accountability and reciprocity).

Our strategic objectives

Our strategic objectives are to:

  • support the restoration of socially responsible standards of behaviour and local authority in welfare reform communities
  • help people in welfare reform communities to resume primary responsibility for the wellbeing of their communities and the individuals and families of their communities
  • create a capable, agile and innovative organisation and
  • know our clients, communities and build partnerships.

The Commission has adopted a strategic plan which incorporates goals consistent with current whole-of-government priorities. Our strategic plan establishes our vision, purpose, values, outcomes sought, strategic objectives, strategies to achieve the objectives and key performance indicators. The strategic plan is reviewed on a regular basis to ensure currency of performance indicators and that the Commission’s vision and values adequately reflect its main objects as legislated under the Family Responsibilities Commission Act 2008.

Our performance

Information about how we have performed is contained in our Annual Reports.

Our decisions

The Commissioner

The Family Responsibilities Commission Act 2008 (the FRC Act) dictates the Commissioner’s functions and decision-making capabilities. Subject to section 22 the Commissioner must:

  • ensure the efficient and quick discharge of the Commission’s business
  • ensure the Local Commissioners and the staff of the registry receive regular and appropriate training
  • prepare the Annual Report
  • make Commission guidelines
  • carry out the activities the Commissioner reasonably considers necessary to achieve the objects of the Act.

Delegation by the Commissioner

Subject to section 24 of the FRC Act, the Commissioner may:

  • delegate the Commissioner’s functions to a Deputy Commissioner
  • delegate the Commissioner’s functions, other than a function under a prescribed provision, to the Registrar
  • delegate the Commissioner’s functions for a conference to the chairperson of the Commission for the conference, if the conference is constituted by three Local Commissioners and the chairperson is appropriately qualified to perform the Commissioner’s function for the conference.


Section 35 of the FRC Act dictates the Registrar’s functions and decision-making capabilities. Subject to this section and subject to the directions of the Commissioner, the Registrar is responsible for managing the registry and the administrative affairs of the Commission including but not limited to:

  • providing administrative support to the Commission to help the Commission hold conferences
  • keeping the records and information the Registrar or the Commissioner consider appropriate
  • coordinating the provision of appropriate support or training for Local Commissioners and the staff of the registry
  • preparing case plans relating to a person’s attendance at a community support service, monitoring the person’s compliance with the plan and reporting to the Commission
  • assisting the Commissioner to prepare the annual report and make Commission guidelines
  • collecting statistical data and information relevant to the operation of the Commission.

Delegation by the Registrar

Subject to section 37 of the FRC Act, the Registrar may:

  • delegate the Registrar’s functions to an appropriately qualified member of the staff of the registry.

Executive Management Team

The Commission’s Executive Management Team (EMT) is comprised of the Commissioner, Deputy Commissioner, Registrar and Executive Officer (Finance). The EMT plays a critical decision-making role in the corporate governance and service delivery of the Commission by:

  • providing value-based leadership whilst being a role model for innovation, teamwork and problem solving
  • demonstrating and incorporating high standards of integrity and ethical behaviour
  • ensuring transparency and accountability through effective decision-making and communication with all employees and service providers
  • providing a clear future direction for the Commission and
  • providing leadership and direction on:
    • issues relating to the ongoing financial and non-financial operations of the Commission and the performance of its governance structure and
    • the operation, performance and reporting of the Commission with regard to its obligations under the FRC Act and other relevant legislation.

Due to the small size of the Commission the role of the EMT also encompasses the corporate stewardship functions associated with the Commission’s operational performance. In addition, the EMT oversees the operations of finance, information management, human resources and planning, audit, risk management, systems review and workload and performance management.

Decision-making by the Commission

In performing the functions of the Commission, a conference may be held between the Commissioners and a person (community member) to discuss matters to which an agency notice relates. An agreement under section 68 of the FRC Act is reached if possible at the conference about appropriate actions to take in relation to the agency notice. If, after holding a conference about an agency notice, the Commission does not enter into an agreement with the person the subject of the conference, the Commission may make a decision under section 69 of the FRC Act to help achieve the objectives of the FRC Act. The FRC Act governs the decision-making of the Commission and determines:

  • under what circumstances a conference may be held
  • when it is appropriate to proceed a conference in the absence of a person
  • under what circumstances a decision to enter into an agreement with a person may be made
  • if an agreement is not reached with a person, what decisions may be made (i.e. take no further action, reprimand the person, recommend the person to an appropriate community support service, direct the person to attend an appropriate community support service under a case plan for not more than 1 year, or require that the person be income managed)
  • the criteria for making decisions
  • what decisions must be monitored by the Commission.

Further, the FRC Act specifies that as soon as a decision in regard to a person is made, notice of that decision must be given to the person stating what the decision is and the reasons for making the decision.

Subject to section 139 of the FRC Act, in making decisions the Commission must make every reasonable effort to reach a unanimous decision and should the Commission not reach a unanimous decision, the majority decision of the Commission members is the decision of the Commission.

Independence of Commission and Commission members

Subject to section 26 of the FRC Act, in performing its powers or functions (decision-making capabilities) the Commission:

  • must act independently and impartially and
  • is not subject to direction by the Minister.

Further information about how the Commission performs its functions can be found in the following documents:

Our policies

The Commission has policies, procedures, protocols and guidelines which govern our relationships with and between the Commissioners, staff, clients, service providers and members of the public. The relevant documents can be located at Policies and Guidelines.

Our registers

The Commission currently maintains the following registers:


You have the right to complain if information identified in our publication scheme is not available. Complaints about the availability of information under our scheme may be lodged via the Commission’s Contact Us, by email, or posted to the address provided on the web site. Personal information provided to the Commission when you send us an e-mail message or other electronic format will only be used for the purpose of dealing with and contacting you in relation to your complaint. Your details will not be added to a general mailing list. Unless required by law, the Commission will not disclose this information without your consent.

Complaints will be managed in accordance with the Commission’s External Complaints Management Policy located under Policies and Guidelines.


Last reviewed June 2022

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